TERMS & CONDITIONS

1) GENERAL INFORMATION

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1.1 The following general conditions of the contract establish the rules for the usage of the platform e-commerce www.kokokite.ch (“website”) owned by KOKOKITE and thereby represent the order of the assortment merchandise of itself.
 

1.2 The assortment of commercialized products on www.kokokite.ch is sold by KOKOKITE, via Nobreta 11a, 6929 Gravesano.

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1.3 The general conditions of the contract can be modified at any given moment; any customer/ user, therefore, is advised to check those changes before proceeding to purchase the merchandize.

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1.4 Above all, on any sale it will be applied the version of the general conditions of the current contract written on the date of the shipping order of the merchandise.

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1.5 The general conditions of the contract are applied regardless of the nationality of the user.

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1.6 Purchasing the products on www.kokokite.ch is reserved solely through physical people who acts as consumers and that are older than eighteen (18) years old.

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1.7 The purchase done through www.kokokite.ch imply the full knowledge, awareness and acceptance, without reservation, of the general conditions of the contract.

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2) SHIPPING PROCEDURE AND CONTRACT’S STIPULATION

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2.1 The customer can select the assorted articles of the products of the platform e-commerce www.kokokite.ch and compile them into ”basket”, by clicking on “add to basket”.

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2.2 By clicking on the “checkout” the customer acknowledges his/her own action of the offer for the purchase of the merchandise that is found in the basket and agrees with the validity of the present general conditions of the contracts.

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2.3 The confirmation of the order that will be automatically sent by e-mail guarantees that the customer’s order has been received by KOKOKITE, however it does not constitute yet the acceptance of the user’s offer.

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2.4 The complete agreement of the contract will be declared solely by the acceptance of www.kokokite.ch, which will be sent by e-mail (dispatch confirmation) to the customer.

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2.5 In case the merchandise ordered is not available, www.kokokite.ch is reserved to not accept the offer of the customer, therefore the complete agreement of the contract will not take place. The customer will be informed through e-mail. The eventual payments already paid for the articles ordered will be reimbursed to the customers.

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2.6 In the case there will be only partially the merchandise ordered, www.kokokite.ch is reserved to accept the offer from the customer only related to the merchandise available, therefore only with this merchandise we will have formed a contract. The customer will be informed through an e-mail. The eventual payments already paid for the merchandise not currently available will be reimbursed to the customers.

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2.7 If, after the agreement of the contract, for any reason there cannot be a partial or total shipping of the articles ordered caused by a major force or for reasons beyond KOKOKITE’s power, the company is authorized to withdraw partially or completely from the contract. The customer will be informed through an e-mail. The eventual payments already paid for those articles will be completely reimbursed to the customer, (in case of a total withdrawal) or with the reference of the article that cannot be shipped, (in case of a partial withdrawal). The customer cannot express any further complains.

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2.8 The user, with the “form of login” filed, guarantees, under his/her exclusive responsibility: the truth and authenticity of the data requested for the activation of the service; being eighteen (18) years old already; and to act as a consumer.

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2.9 To perfect every order the user must confirm the economical transaction of the payment of the price of the products found in the basket, so that, at the end of the selection of the products and the confirmation of the data of the user, the website, (www.kokokite.ch) will direct the user to the bank that will take care of the economical transaction.

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2.10 The orders that do not register the corresponding economical transaction will be automatically deleted.

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2.11 In case of a missed acceptance of the order, the seller, www.kokokite.ch will send right away the confirmation to the user, through an e-mail.

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2.12 The user can, in some way, monitor the state of his/her order through selecting “My account” on www.kokokite.ch .

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2.13 The user, in any case, is responsible to always keep the order number given by the seller, www.kokokite.ch to communicate in any given situation with the seller.

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2.14 The language available for closing a sales contract through the website, (www.kokokite.ch) is English.

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2.15 Once the online purchase has been concluded, the user is responsible for keeping the general conditions which, after all, he will have already seen and approved, as an essential and mandatory part of the sale’s procedure.

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3) PRICES, CONDITIONS OF THE SALES AND METHOD OF PAYMENTS

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3.1 The sale prices are the ones published online at the moment of the purchase and are intended with IVA included, if applicable to the country where the products will be shipped; the prices are expressed in CHF.

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3.2 The prices shown in the online catalog can be changed at any moment without any notification of any type. So it is the responsibility of the user to be sure of the final prices before submitting the purchase order.

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3.3 The seller (www.kokokite.ch) can also apply different prices based on where the products/ merchandise will be shipped.

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3.4 The payments of the products can be done only by using the following methods

• Credit cards (Visa, Mastercard)

• PayPal

• Bank transfer

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4) METHOD OF SHIPPING, COSTS AND OTHER CHARGES

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4.1 The products are delivered, through conventional couriers, directly to the user, to the shipping address specified during the order procedure.

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4.2 The website allows to request the shipment of the products to be shipped to a different location from the customer/ user, if the shipping address is within the same country of the customer/ user. It is the responsibility of the customer/ user to make sure to communicate with the seller, (www.kokokite.ch) where the merchandise will be shipped.

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4.3 The fees and the methods of shipment can change based on the country and the method of shipments chosen by the user.

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4.4 Such fees and every additional cost are charged to the user. The relative fees will be expressed and separately indicated on the bill, before the user will proceed to the payment, and also will be notified in the confirmation e-mail of the order.

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4.5 At the moment when the seller, (www.kokokite.ch) gives the products to the courier, the user will receive an e-mail confirmation from the seller.

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4.6 The shipping time of the products can vary based on the countries where they will be shipped and the methods of payment chosen.

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4.7 In Switzerland the shipment is scheduled to be delivered within five (5) working days; the countries outside Switzerland the expected time can vary depending on the shipping methods available and are indicated at the end of the order.

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4.8 Not all the shipping methods from the conventional couriers or the seller, (www.kokokite.ch) are available for all the countries in which is possible to buy online the products.

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4.9 In Switzerland, and abroad, the procedure of the shipment includes that in case of physical absence of the customer/user during the delivery, the courier will leave a note, so that the next shipment can take place, in which there will be the details of the second shipment.

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4.10 The user has always the possibility to verify the status of his/her order through the registration on www.kokokite.ch selecting ‘’My Account ‘’.

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4.11 The delivery of the products is understood completed once the customer/ user, or a third party designated by the original customer, is physically given the products/ merchandise, at that very moment, like the law, the risk of the lost or the damaged of the products, caused by unknown reasons that is not the seller, (www.kokokite.ch), is automatically transferred to the user.

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5) DUTIES OF THE CUSTOMER BY THE DELIVERY

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5.1 The customer/ user fully understands that when the products are delivered, it represents an obligation derived from the sale’s contract concluded with the seller, (www.kokokite.ch).

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5.2 In case of a missed delivery due to the absence of the customer/user after previous attempts of delivery done by the courier, the products/ merchandise will be at the courier’s office.

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5.3 In an event in which the customer/user cannot pick up the products/ merchandise within the terms established by the courier, the package will be shipped back to the seller, (www.kokokite.ch).

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5.4 in case of the point 5.3, the contract will be resolved with a simple communication by the seller, (www.kokokite.ch) sent by e-mail to the user, and, therefore, the order will be canceled in all its effects. Within 15 days from the communication, the seller, (www.kokokite.ch) will, therefore, reimburse completely the customer/user for the merchandise ordered, minus the shipping expenses included in the invoice bill, the shipping expenses to return the products to the seller, (www.kokokite.ch) and every other possible expenses that the seller, (www.kokokite.ch) could face caused by the missing shipment caused or caused by the willpower of the user to pick up the package/ products/ merchandise.

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5.5 The reimbursement will be paid utilizing the same method of payment utilized by the user.

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5.6 Subsequently after the communication from the point 5.4, the customer/user that intends request the shipment of the products will have to make a new request once again for a new order.

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5.7 The seller, (www.kokokite.ch) has the right to refuse any order coming from the users that previously utilized and abused the clause from point 5.4 of the obligation to receive the shipment of the products.

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5.8 At the time of receiving the products, the customer/ user must verifies the conformity of the products in relationship of the order, paying attention, in particular to the following:

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• the items contained in the package from the courier effectively corresponding to the items ordered on www.kokokite.ch 

• the package’s condition shall not be damaged, or somewhat manipulated.

 

Eventual abnormalities (such as: manipulation, damaged packaging) must be written directly on the shipping document of the courier, and the user must refuse the delivery.

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5.9 In case the user will ignore the points mentioned above, and will accept a manipulated or damaged package during the shipping process of the products, the user him/herself cannot legally utilize the warranty conformed to the products.

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6) RIGHTS OF WITHDRAWAL

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6.1 The user has the rights of withdrawal and will be able to exercise it within 14 days from the moment in which the user, or a third party designed by the user, will physically receive the products.

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6.2 Before the expire date, accordingly to article 8.1, the user will inform via email the seller, (www.kokokite.ch) of his/her decision to exercise his/her right of withdrawal.

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6.3 The termination of the withdrawal will be respected with the shipment of the communication of withdrawal BEFORE the expiration date of the withdrawal, like mentioned above.

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6.4 Received the communication of the withdrawal, within the terms mentioned above, the seller, (www.kokokite.ch) will reimburse the user completely for the products purchased, (except the costs of shipment) right after the products will returned to the seller (www.kokokite.ch) to the address: KOKOKITE, via Nobreta 11a, 6929 Gravesano.

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6.5 The costs related to the return of the products will be at the expense of the user that exercises the withdrawal.

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6.6 For the return of the products, the user can utilize the postal service or a courier that he/she prefers.

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6.7 Every risks of loss or damages of the products during the shipping to the seller, (www.kokokite.ch) for the refund will be at the expense of the user.

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6.8 The products must be returned in the same packaging that was initially utilized by the seller, (www.kokokite.ch) along with all the eventual documents, accessories, tickets, tags etc…

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6.9 Once the products have been returned to the seller (www.kokokite.ch), in case that he (the seller) would witness any diminished value of the products caused by the user, the seller, (www.kokokite.ch) has the right to offset the amount corresponding to the aforementioned decrease in value.

 

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7) WARRANTY

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7.1 Every products sold by KOKOKITE are covered by a warranty from the manufacturer. To use the warranty the user will have to keep the receipt or the shipping document received.

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7.2 Should the product presents a defect, not caused by humidity, damages from wear/tear, wrong usage by the user, damages from modifications or changes on the product: the user has than the right, through a written communication to KOKOKITE, via Nobreta 11a, 6929 Gravesano, to send back the product for an eventual repair/ substitution. Shipping cost are at his/her expense (of the user).

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8) CUSTOMER SERVICE, COMPLAINTS AND COMMUNICATION

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8.1 The user will be able to inquire at the following addresses for any further information, assistance or complaints:

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KOKOKITE

via Nobreta 11a, 6929 Gravesano

mail: info@kokokite.ch

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9) PRIVACY

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9.1 For the protection of the data, please visit the section “Privacy and Cookie policy”.